Contact Us

Got a question about one of our reviews, spotted an offer that's changed, or need help finding a sweepstakes casino that accepts your state? This page explains the best way to reach us and what to expect once you do.

What we can help with

Sites like LuckyLand Slots is an independent comparison site covering sweepstakes and social casinos in the US — sites where players use Gold Coins for free-play fun and Sweeps Coins for eligible cash-prize redemptions, not real-money wagering. We're a research and review team, not a casino operator, so we can't process deposits, redemptions or account issues on behalf of any brand listed here. For anything specific to your account — verification, a pending redemption, a bonus that didn't credit — the fastest route is always the support channel of the site itself (Crown Coins, Spinblitz, Lone Star, MegaBonanza and the rest each run their own player support teams).

Where we can genuinely help:

• Flagging an outdated bonus figure, excluded-state list, or redemption term on any site we cover
• Pointing out a broken link or an error in one of our comparisons or mini-reviews
• Suggesting a sweepstakes casino you think belongs on our radar
• General questions about how the sweepstakes model works — Gold Coins vs. Sweeps Coins, No Purchase Necessary entry, or how our ratings are built
• Feedback on the site itself, including accessibility or usability issues

Before you write in: a few things worth checking first

A lot of the questions we get are already answered elsewhere on the site, so you might save yourself a wait:

• If your question is about a specific brand's excluded-state list, bonus terms or redemption minimum, check that brand's individual write-up first — these details change often and we update them when we re-verify a site, but the operator's own terms page is always the final word.
• If you're wondering whether Sweeps Coins are the same as real-money gambling, they're not — Sweeps Coins are promotional entries redeemable for cash prizes or gift cards under sweepstakes law, not wagers placed for real-money stakes. Our comparison content explains this distinction for every site we rank.
• If you have concerns about your own play — time spent, money spent on optional Gold Coin packages, or wanting to set limits — our Responsible Gambling page covers self-exclusion tools, purchase limits and the national helpline, 1-800-GAMBLER.
• If you want to know how we're funded or how rankings are decided, that's covered on our About Us page, along with our review process.
• If you're after the legal fine print around using this site, that sits on our Terms and Conditions page.

How our commercial relationships work

Sites like LuckyLand Slots earns commission when readers click through to a listed sweepstakes casino and sign up. This funds the research behind our comparisons but does not decide where a brand lands in our rankings — editorial ratings are based on the criteria we publish, not on which operator pays the most. If you're contacting us about a paid placement, a partnership enquiry, or a correction to a sponsored listing, say so in your message so it reaches the right person.

What to include in your message

To help us answer quickly and accurately, it's worth including:

• The name of the sweepstakes casino your question relates to, if applicable
• A link to the specific page on our site, if you've spotted an error there
• Your state, if your question is about availability — excluded-state lists vary by operator and change over time
• Whether your question is about free play (Gold Coins), Sweeps Coins redemption, or something else entirely

We read every message that comes in. Corrections and factual errors get priority, since keeping bonus terms, excluded states and redemption details accurate is the whole point of this site.

A note on age and responsible play

Sweepstakes casinos are intended for adults — 18 and over, with some operators requiring 21+. If you're reaching out with a question about a young person's access to any of these sites, or about problem play more generally, our Responsible Gambling page has practical tools and the national helpline number. We take messages on this topic seriously and will point you toward the right resources rather than a generic reply.

Response times

We don't run a live support desk — this is a small editorial team, not a casino operator with a 24/7 helpdesk. Corrections and factual reports are typically reviewed and, where warranted, published within a reasonable turnaround as part of our regular content updates. General enquiries and partnership requests take a little longer. We won't promise a specific number of hours, since we'd rather be accurate than make a claim we can't back up.